Care & Usage

Please reach us at mntnaturals@gmail.com if you cannot find an answer to your question.

About our products

In compliance with FDA regulations, we cannot make health-related claims about our beauty products. Our products are not intended to diagnose, treat, or improve any medical or mental health conditions, and we are not healthcare professionals. Information provided in our product listings and descriptions is solely for educational purposes, describing the properties of specific ingredients used.

Soap care

To extend the life of your soap, keep it dry between uses. Using a soap dish or drying tray will help preserve its freshness and durability. Since these are handmade products, please note that slight variations in color and pattern may occur, adding to the unique character of each item.

Candle Care & Usage

To get the most from your jar candle, follow these tips for safe and enjoyable use:

Trim the Wick: Keep the wick trimmed to 1/4 inch before each use to prevent excessive smoke and uneven burning.
Burning Time: For an even melt and maximum scent throw, allow the wax to pool across the entire surface during each burn, especially the first time you light it. We recommend burning your candle for no longer than 3-4 hours at a time.
Safety First: Always place the candle on a heat-resistant surface, away from drafts, children, and pets. Never leave a burning candle unattended.
Storage: Store your candle in a cool, dry place, away from direct sunlight to preserve its scent and color.

Following these simple care steps will help ensure a long-lasting, enjoyable experience with your candle. Enjoy!

Return and Refund Policy

Return and Refund Policy for Mnt. Naturals LLC

Effective Date: 11/12/2024

Thank you for shopping with Mnt. Naturals LLC. If you're not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Terms of Return

We accept returns within 30 days from the date of purchase.
Items must be unused, unopened, and in their original packaging to be eligible for a return.

2. Reasons for Return

You may return your purchase for the following reasons:

Damaged or defective items
Incorrect product received
Unhappy with the product

3. Process for Returning an Item

To initiate a return, please contact us via email at mntnaturals@gmail.com. Provide your order number, the item(s) you wish to return, and the reason for the return. We will guide you through the return process.

4. Refund Process

Once your return is received and inspected, we will issue a refund to the original payment method.
Refunds are processed within 7-14 business days after we receive the returned item(s).
Return Shipping: The buyer is responsible for the return shipping cost unless the return is due to an error on our part (e.g., damaged or wrong item).

5. Contact Us

For any questions or to initiate a return, please reach out to us at:

Email: mntnaturals@gmail.com